eCommerce Design is mostly about sales. If an ecommerce website does not streamline the sales process, and encourage customers to buy from your company then that website has failed. Advansys’ design team is always aware of this fact so that every eCommerce site we produce is as focussed as possible on providing the information required by customers for them to make a purchasing decision as easily and as quickly as possible.
designing for brand awareness
Brand awareness is a major part of eCommerce. Multichannel eCommerce means that customers are likely to see your brand in multiple location so making sure that they recognise you is extremely important. If your Brand is strong then you will find that sales will always be healthy from all channels.
designing for customer loyalty
The benefit of raising Brand awareness is that customers will become loyal to your company, even if the prices from other companies are lower. This customer loyalty comes from a number of sources: the quality of your products, the speed of your deliveries, but mainly it comes from good customer service, which begins with the clarity of information on your website. If your Branding is recognisable and the design of your website is such that all information the customer needs is clearly accessible, then you have made the first steps towards useful customer loyalty.